Got questions? We’ve got answers. Whether you’re looking for a new vacuum, need parts, or want help with repairs, you’ll find the basics here to point you in the right direction.
Shopping
We are located in Roseville, MN, and welcome your visit to see and try vacuums in person or bring your vacuum in for service or repair. Do you need parts or accessories? We ship!
A‑1 Vacuum Cleaner Company offers a huge variety of quality vacuum cleaners including Miele, Dyson, Simplicity, Lindhaus, Oreck, and Riccar. Click here for a complete Brands list and searching.
We accept Venmo, PayPal, most major credit cards and cash.
Yes, allergen or HEPA-grade bags filter better than standard or micro-filtered bags and can be worth the small extra cost if you want a cleaner environment. Search here for HEPA vacuums and filters.
Yes, we offer an extensive inventory of parts and supplies, including bags, belts, filters, hoses, and accessories. Search here (link) or contact us for direct assistance.
Repairs & Service
Yes, we offer expert service and repairs on most vacuums. Our technicians are factory trained and we offer free estimates on all vacuum repairs.
We recommend changing disposable bags frequently and using the proper bag designed for the machine. The right cleaner bag supports better airflow and dirt pickup. Search here for replacements.
We recommend cleaning the brush assembly at least every two weeks, depending on usage, because thread, string, and pet hair can strain the roller, belt, and motor. Having trouble? Check with our experts!
Filters should be cleaned or replaced according to the owner’s manual, usually every 3 to 6 months, though some models require different frequency. Questions about filters or need to order? Search here for your filter or contact us here for help.
Shipping & Returns
Most orders received before 2:00 PM CST are processed and shipped on the same day. This may be different on holiday weeks. Questions about ordering? Contact us directly!
Yes, tracking numbers are emailed to customers, though drop shipments may occasionally require extra follow-up to obtain tracking details. Check in with us if you have an issue.
You are billed only for merchandise that ships, total shipping for split shipments will not exceed the original quoted amount, and you will be notified by email when back-ordered items become available. Question? Ask us!
Unsatisfactory items may be returned within 14 days of the invoice date for credit, exchange, or adjustment. Connect with us if you have an issue with your purchase.
Returns can be brought to the store or shipped back within 14 days using Ground UPS or insured USPS Mail. We do not accept COD returns. Questions about a return? Click here.
We usually ship by UPS Ground, FedEx, or USPS. Shipping questions? Reach out!