100% SATISFACTION GUARANTEE
At A-1, we work hard to be your first choice for vacuum cleaners, parts, and supplies. Your satisfaction is guaranteed. Return any unsatisfactory item within 14 days of the invoice date for credit to your account, exchange, or adjustment. Please see instructions for returning merchandise under “Return Policy” listed below. Call us (
A-1 Vacuum Cleaner Company is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. If you would rather not receive this information, you may send an e-mail to [email protected] with “unsubscribe” as the subject line and we will remove your name from our e-mail lists.
SHIPPING & HANDLING:
We usually ship orders by Speedee within 1 delivery day of our St Paul, MN warehouse, UPS Ground for any shipments outside of our “1-Day” area plus we may use USPS Priority (United States Postal Service) where efficient. Drop Shipments are allowed.
Same Day Shipping:
Most orders received before 2:00 PM (Central) are processed and shipped the same day as ordered. See UPS map below to view delivery estimates from St. Paul, MN.
Sorry, but all shipments outside of the Continental United States (48 States) are subject to added shipping costs. We can not show added costs on our estimate nor our checkout screen. We can notify you of the actual shipping costs upon request.
Tracking Numbers will be emailed to you. When shipping via drop shipments, we sometimes have to contact our source to obtain tracking information. If for some reason you have not received tracking information, please contact us at 651-222-6316 (800-657-1874).
ORDERING OVER THE INTERNET
Ordering over the ‘Net is safe and easy. When you order from the A-1 Vacuum Cleaner Co over the ‘Net, you connect with our secure server which protects your credit card and personal information. If you would prefer to order via FAX, phone, or mail, those options are also available. (Fax to 651-224-2674 or 800-852-4722.
Shortly after placing your order
Occasionally, some items are unexpectedly out of stock or unavailable and may be back-ordered. If this should occur, we will only bill you for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order. We will notify you by e-mail when back-orders become available again before we ship your order. You may cancel normally stocked (back-ordered) items at any time. Special Ordered items
If there is a problem with something you purchased from us, you can either bring it to our store or ship it back to us within 14 days using Ground UPS or insured USPS Mail (we do not accept CODs). Please ship any return to:
c/o A-1 Vacuum Cleaner Company
2575 Fairview Avenue
St. Paul, MN 55113
With all returns, please include your name, shipping address, credit card number and expiration date,
PRICES & INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our
- We accept PayPal and most major credit cards.
- PayPal is the preferred payment method for most online buyers and sellers. PayPal enables you to send payments quickly and securely online using a credit card or bank account.
- We’re sorry but we CANNOT ship to unconfirmed PayPal addresses. Thank you for your understanding. If you have a situation that merits discussing with us, please let us know and we will do our best to make the transaction work.
- Due to increased fraud everywhere, we will take every precaution including the options of calling and emailing you to verify your information. Though we’ve never had a problem (knock on wood!), we feel this ensures both of us a seamless, safe transaction and helps us offer you the best prices.
- If you have any questions please email us. We promise to answer emails as soon as possible. Please include all pertinent information so we can serve you quickly.